Welcome to the S.C.O.U.T. Help Desk. Below you will find answers to frequently encountered operational questions, along with pathways to connect directly with our support staff.
Our scanners require a clean, uncropped, high-resolution (1080p+) in-game screenshot to extract stats accurately. Common causes of scanner failure include: cropping the image, submitting mobile photos taken of a monitor screen, low-resolution uploads, or blocking the stats columns with custom Discord overlays.
S.C.O.U.T. processes two distinct reporting formats: - Operation Submissions (`/submit-operation`): Upload the final scorecard showing the Planet, Difficulty, and the 3 completed Mission badges to verify group-wide victories and calculate difficulty multipliers. - Mission Stats Submissions (`/submit-mission-stats`): Upload the final individual statistics card showing Kills, Deaths, Accuracies, and Stims to update permanent player Service Records.
Armor Customization allows you to equip and display custom warbond armor sets on your digital player cards. To permanently unlock it on your profile, make any one-time support payment (even $1.00) on our Sponsorship Portal — be sure to link your Ko-fi email on the Sponsorship Portal (or put your Discord ID in the Ko-fi message) so payments, including monthly auto-renewals, match your account automatically. Alternatively, a server owner or staff member with an active 'Fleet Sponsor' ($10/mo, or $17/mo for up to 3 servers) subscription can unlock armor customization for every member of their community: after subscribing, open Fleet Command -> Manage -> 'Link my Ko-fi sponsorship to this server'. Server-wide access stays active while the subscription is active. The $5/mo 'Unit Commander' tier unlocks unlimited award submissions for one server.
S.C.O.U.T. does not require complex in-Discord slash command strings. Once you invite the bot, simply log in here on this website. Navigate to 'Fleet Command' -> 'Manage' to bind channels (such as screenshot submission logs, global announcements, and player card galleries) with simple dropdown menus.
While our Optical Scanners are highly calibrated, minor reading discrepancies can occasionally occur. If a report is processed with incorrect statistics, any player can run the `/dispute` command in Discord. This submits a proposed edit to your server's review officers, who can manually verify the screenshot and approve the corrections in their queue.
Need manual assistance with server setup, logic trees calibration, or database disputes? Connect directly with our officers. All support inquiries are processed exclusively through our Discord HQ.
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